Comments on: Plaxo will take your data hostage (until you pay $50) http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/ The education of Micki Krimmel Tue, 09 Mar 2010 20:07:52 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: The Woodwork » Blog Archive » What people want http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-62445 The Woodwork » Blog Archive » What people want Sun, 22 Apr 2007 05:02:42 +0000 http://www.mickipedia.com/?p=501#comment-62445 [...] And have a little respect for the hard work PR, marketing, and customer support people do. Some learn and reap the rewards; others don’t and pay the price. [...] [...] And have a little respect for the hard work PR, marketing, and customer support people do. Some learn and reap the rewards; others don’t and pay the price. [...]

]]> By: Plaxo Simultaneously Enters Hall of Fame, Hall of Shame at Demand Satisfaction! http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-58211 Plaxo Simultaneously Enters Hall of Fame, Hall of Shame at Demand Satisfaction! Wed, 04 Apr 2007 06:18:07 +0000 http://www.mickipedia.com/?p=501#comment-58211 [...] Quite a few months ago a friend wrote a blog post about a problem with Plaxo. She also posted a corresponding note on Flickr. [...] [...] Quite a few months ago a friend wrote a blog post about a problem with Plaxo. She also posted a corresponding note on Flickr. [...]

]]> By: mickikrimmel http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1460 mickikrimmel Mon, 21 Aug 2006 22:14:48 +0000 http://www.mickipedia.com/?p=501#comment-1460 Terry, I use the word "trolling" a bit differently than its original context. It's what I do all day long. Anyway, I do appreciate Mark reaching out and you as well. Mark spent a lot of time with me directly trying to solve the problem. Unfortunately, I really just don't want to be a part of what Plaxo is doing. Good luck! Terry, I use the word “trolling” a bit differently than its original context. It’s what I do all day long. Anyway, I do appreciate Mark reaching out and you as well. Mark spent a lot of time with me directly trying to solve the problem. Unfortunately, I really just don’t want to be a part of what Plaxo is doing. Good luck!

]]> By: bill http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1330 bill Fri, 18 Aug 2006 19:33:54 +0000 http://www.mickipedia.com/?p=501#comment-1330 I found via boingboing https://www.plaxo.com/opt_out where you can permanently opt out of receiving any emails without upgrading. I found via boingboing https://www.plaxo.com/opt_out

where you can permanently opt out of receiving any emails without upgrading.

]]> By: terry chay http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1212 terry chay Wed, 16 Aug 2006 23:20:19 +0000 http://www.mickipedia.com/?p=501#comment-1212 I did read your blog and I was just giving a hypothetical. If you read my comment there was a "just kidding" next to the “backup” comment. But if you want to accuse me of “trolling blogs” when I simply followed this link you posted on ValleyWag than feel free. I’m just an engineer and I thought you’d find it polite if I stated my bias up front (that I am an employee of Plaxo) instead of doing some real trolling or astroturfing. I did read your blog and I was just giving a hypothetical. If you read my comment there was a “just kidding” next to the “backup” comment. But if you want to accuse me of “trolling blogs” when I simply followed this link you posted on ValleyWag than feel free. I’m just an engineer and I thought you’d find it polite if I stated my bias up front (that I am an employee of Plaxo) instead of doing some real trolling or astroturfing.

]]> By: mickikrimmel http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1199 mickikrimmel Wed, 16 Aug 2006 16:09:51 +0000 http://www.mickipedia.com/?p=501#comment-1199 OK, you plaxo people are really smart for trolling blogs and leaving public comments. But just like I didn't read the Read Me, you obviously didn't read my blog. I did not have anything in my Mac address book to back up! I was using Plaxo as the only storage place for my contacts while I switched computers. Whatever deletion happened was on that end. Anyway, it doesn't matter anymore. Mark was very helpful and he emailed me a miliion times yesterday to try to solve the problem. Mind you, I wasn't really interested in solving the problem, I just wanted my data back. He helped me with that too. And I am no longer a Plaxo subscriber. So friends, I'm sorry about all the spam. It won't happen again. OK, you plaxo people are really smart for trolling blogs and leaving public comments. But just like I didn’t read the Read Me, you obviously didn’t read my blog. I did not have anything in my Mac address book to back up! I was using Plaxo as the only storage place for my contacts while I switched computers. Whatever deletion happened was on that end. Anyway, it doesn’t matter anymore. Mark was very helpful and he emailed me a miliion times yesterday to try to solve the problem. Mind you, I wasn’t really interested in solving the problem, I just wanted my data back. He helped me with that too. And I am no longer a Plaxo subscriber. So friends, I’m sorry about all the spam. It won’t happen again.

]]> By: terry chay http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1190 terry chay Wed, 16 Aug 2006 08:52:33 +0000 http://www.mickipedia.com/?p=501#comment-1190 Heh, got to love that technical support! I once sent e-mail to our own technical support (Plaxo) about how our forums were being spammed and got a form response about how Plaxo was not responsible for spamming (You know the Plaxo = spam schtick). I and the head of support had a good laugh about this miscommunication. That sort of happens when someone from support misreads your predicament. You should contact Mark and have him help with your predicament. If you recently lost your data, Plaxo can roll back those changes and restore your AB to a previous state. I haven’t had this happen to me (I’m a Mac person too) yet *knocks on wood*. The weird thing about synchronization in general is that if your address book gets deleted and synced then that deletion will propagate everywhere that syncs with that system (in this case, Plaxo). For instance, say your phone is synced with your address book via iSync and your address book is synced with Plaxo through the Mac client. A deleted phone address book will wipe out your Mac OS X address book which will propagate to Plaxo’s servers and wipe it out there and then… That’s why it’s good to have backups! (Once while testing something internally, I made the mistake of using my own address book instead of a test one. I had this horrible bug that caused all my contacts to duplicate in a particularly nasty manner which I still haven’t recovered from because I synced it with Plaxo and dotMac before I realized what I had done. Doh! BTW, didn’t you read the Read Me for the Plaxo Mac client? You’re supposed to back up your Mac OS X Address Book before using Plaxo. ;-) j/k I didn’t either.) OTOH, a fringe benefit was the time my Powerbook was stolen and my backups had failed (except for one real old one). I reinstalled on a replacement and synced with Plaxo and… it was like having Backup and dotMac for free, for my address book at least! Heh, got to love that technical support! I once sent e-mail to our own technical support (Plaxo) about how our forums were being spammed and got a form response about how Plaxo was not responsible for spamming (You know the Plaxo = spam schtick). I and the head of support had a good laugh about this miscommunication.

That sort of happens when someone from support misreads your predicament. You should contact Mark and have him help with your predicament. If you recently lost your data, Plaxo can roll back those changes and restore your AB to a previous state. I haven’t had this happen to me (I’m a Mac person too) yet *knocks on wood*.

The weird thing about synchronization in general is that if your address book gets deleted and synced then that deletion will propagate everywhere that syncs with that system (in this case, Plaxo). For instance, say your phone is synced with your address book via iSync and your address book is synced with Plaxo through the Mac client. A deleted phone address book will wipe out your Mac OS X address book which will propagate to Plaxo’s servers and wipe it out there and then… That’s why it’s good to have backups! (Once while testing something internally, I made the mistake of using my own address book instead of a test one. I had this horrible bug that caused all my contacts to duplicate in a particularly nasty manner which I still haven’t recovered from because I synced it with Plaxo and dotMac before I realized what I had done. Doh! BTW, didn’t you read the Read Me for the Plaxo Mac client? You’re supposed to back up your Mac OS X Address Book before using Plaxo. ;-) j/k I didn’t either.)

OTOH, a fringe benefit was the time my Powerbook was stolen and my backups had failed (except for one real old one). I reinstalled on a replacement and synced with Plaxo and… it was like having Backup and dotMac for free, for my address book at least!

]]> By: Mark Jen http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1174 Mark Jen Tue, 15 Aug 2006 19:49:13 +0000 http://www.mickipedia.com/?p=501#comment-1174 Hi Micki, Sorry you had such a bad experience. I'd like to figure out what happened to your account; if you could drop me a line that would be awesome - don't worry, I won't try to make you pay $50 ;) Thanks! -Mark Hi Micki, Sorry you had such a bad experience. I’d like to figure out what happened to your account; if you could drop me a line that would be awesome – don’t worry, I won’t try to make you pay $50 ;)

Thanks!
-Mark

]]> By: James http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-1169 James Tue, 15 Aug 2006 17:42:18 +0000 http://www.mickipedia.com/?p=501#comment-1169 Thanks for the heads up. I"ve just completely deleted my account with Plaxo :-) Thanks for the heads up. I”ve just completely deleted my account with Plaxo :-)

]]> By: Verdell http://www.mickipedia.com/plaxo-will-take-your-data-hostage-until-you-pay-50/comment-page-1/#comment-935 Verdell Sat, 12 Aug 2006 01:05:25 +0000 http://www.mickipedia.com/?p=501#comment-935 this calls for a channel 5 whistle blower investigation! so bullshit. Plaxo can suck my left tit. o. this calls for a channel 5 whistle blower investigation! so bullshit. Plaxo can suck my left tit. o.

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